Full Grievance:We fell trailing to my home loan XX/XX/XXXX and you can called Quality into XX/XX/XXXX to discuss just what my personal choices was to cure the fresh new standard. For each and every XXXX ( staff member id XXXX ), I will continue my forbearance or sign up for loss mitigation and you may she’d post papers back at my house. Into XX/XX/XXXX XXXX ( worker id XXXX ) stated that my personal deferment agreement are owed right back by the XX/XX/XXXX having a mortgage fee due XX/XX/XXXX. I never gotten it arrangement neither did We get no wait loans Laguna Niguel CA any mobile phone phone calls throughout the a prospective deferment. Towards the XX/XX/XXXX, XXXX ( worker id XXXX ), reported that easily was incapable of build a payment after that I would need to sign up for losings mitigation. I informed XXXX the difficulty would be solved therefore we could restart money XX/XX/XXXX however, XXXX said that wasn’t an option thus i registered my paperwork towards the XX/XX/XXXX. Into the XX/XX/XXXX a page are mailed saying my request for assistance are rejected due to me perhaps not accepting this new deferment choice. My personal mortgage company pushed me personally directly into a strategy which i couldn’t comply with, pushing us to get a choice simply to be declined. I have only then followed the fresh new classes away from my mortgage company and you can have a tendency to now remain abandoned.
Ailment Info:
For having the deal accomplished i needed to At the the period we were struggling to make path costs.
Ever since then all of our state has evolved we should take Quality upon the offer. Now that we can afford it Quality really wants to create a great ( DIL ). In reality the Quality has only started trying to find carrying out a good DIL for years now. We had been very shocked when Quality given united states the borrowed funds Amendment. Happily surprised. Since we could pay for it we feel they don’t really need me to Customize the loan. We feel the mortgage amendment promote by Caliber was a fake give it understood we could not spend the money for costs within day so they really provided they in order to us. Now that we are able to pay for it they don’t have to help you all of us. We believe Caliber is actually on the real estate business maybe not the mortgage team. They normally use new ( DIL ) to accumulate services then offer the new to their sibling organization the brand new XXXX XXXX XXXX for a cheap price then your Faith resells they at an income. We feel the latest Provided can make entire to Caliber with the losses to the mortgage and therefore are tearing of the income tax Payer for the a major Group top. You need to investigate which.
Complaint Facts:
Full Complaint:On XX/XX/XXXX, I contacted Caliber Home Loans to inquire a refinance letter received in the email. I spoke with XXXX XXXX from Caliber Home Loans who gave me more details regarding the refinance letter I had received in the mail. He reviewed my existing mortgage and recommended doing a refinance to a 10 year mortgage since the payment would only be <.00>more and we would save $ XXXX in interest compared to a 15 year mortgage. I mentioned that we had a home equity line of credit on the property as well as the mortgage from Caliber Home Loans. We discussed the amount the home equity line of credit was and the current balance of both loans. He said the home equity line of credit wouldn’t be an issue since the mortgage and balance of home equity line of credit was less than my current mortgage loan was originated for. He told me that I had to pay <.00>for a credit check to move forward so I did. I submitted all required documents that day. He explained that the closing was going to take several months due to the low interest rates and all the refinances going on so don’t expect any communication for a month or two. On XX/XX/XXXX, I received a letter from Caliber Home Loans saying the loan application was ” Withdrawn by Applicant ”. I immediately reached out to XXXX XXXX trying to understand why the letter stated that I request to cancel the loan. He responded by saying ” Looking at the notes it looks like there was a second mortgage/lien found on the property. We can not subordinate it. “. I asked him for more details about the second mortgage since I am not aware of one and he stated that the HELOC is considered a second mortgage. I tried to contact Caliber Home Loans Advocacy Department however it plays a message saying to call during normal business ( which I was ) and then hung up. I called Caliber Home Loan ‘s customer service normal and was informed by a agent that that Advocacy Department phone system was down and to try later. I requested an executive path and was told that the best I could get was a call back when the system is back up or to call back after the system was back up.