The complaint was marked as resolved after the player confirmed a satisfactory resolution. The player from the United Kingdom had trouble with a withdrawal, as the casino would not pay out. The Complaints Team had reached out to the player for more information to investigate the issue.
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Our platform employs advanced SSL encryption technology, the same level of security used by global financial institutions, to protect user data. This ensures that all personal and financial information is safeguarded during transactions. Jokabet Casino takes pride in offering a selection of original slots that are exclusive to their platform. These custom-designed slots feature unique themes, innovative bonus features, and high-quality graphics, providing a distinctive gaming experience that can’t be found anywhere else. Whether you’re into classic fruit machine styles or more modern, story-driven slots, Jokabet’s original creations cater to a wide range of tastes. These games are crafted to keep players engaged with fresh content and exciting gameplay that stands out in the crowded world of online slots.
Player’s refund is delayed.
The player from the United Kingdom had deposited money to a casino while being signed up to Gamban. After she had notified the casino and requested a refund, her access was blocked. Despite her having complied with the casino identification requirements, the casino had refused to refund her money, alleging she had broken the terms and conditions by playing from the UK. We had determined that the casino was operating under a Curacao license and did not possess a valid UK license, hence lacked access to GAMSTOP. We had clarified to the player that we did not handle cases related to licensing regulations and policies and, unfortunately, could not assist her in retrieving her lost deposits.
- The player had provided all requested documents, including bank statements, but the casino had initiated multiple investigations without resolving the issue.
- The player from the United Kingdom won a jackpot of £75,000 on Jokabet and faced issues with extra verification of the deposit transaction required for the withdrawal.
- Jokabet offers a seamless and entertaining online gambling experience, whether of whether you use their mobile-friendly app or their desktop version.
- The presence of a casino on various blacklists, including our own Casino Guru blacklist, is a potential sign of wrongdoing towards customers.
- In our review of Jokabet Casino, we thoroughly read and reviewed the Terms and Conditions of Jokabet Casino.
- The player from the United Kingdom had made a withdrawal on 19th March, which had been cancelled.
Player encounters issues with deposit refund.
As a result, without the necessary information to proceed, we had to reject the complaint. The player from Spain had deposited over €3000 in a week, won over the weekend, and attempted withdrawals of €700 and €2890. Despite verifying his account, including sending a bank statement, his account was suspended, and his withdrawals were pending. Additionally, there had been duplicated charges amounting to €470 in his bank account. The issue was resolved as the player confirmed receipt of the last withdrawal and the return of the overcharged money.
Player’s account has been closed after a verification issue.
The Complaints Team concluded that the casino’s decision to close the player’s account was in line with its policies, as it was closed immediately after the player reported gambling issues. Since the account was closed due to responsible gambling measures and no balance was confiscated, the request for a refund was rejected. Jokabet Casino is a newcomer to the online gambling industry, launching in 2023. Despite its young age, it has quickly gained popularity among players thanks to its wide selection of games, attractive bonus codes and intuitive design. And licensed by Anjouan Gaming in Comoros, Jokabet aims to offer players a safe and exciting gaming experience. The availability of a mobile app further enhances this experience, giving players the flexibility to enjoy their favorite games without being tied to a desktop.
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As a new member, you’ll instantly access one of the UK’s most diverse gaming experiences, featuring over 6,500 titles from leading providers like NetEnt, Microgaming, and Pragmatic Play. Our dedicated team is available 24 hours a day, 7 days a week to assist you with any questions or concerns you may have. We maintain strict age verification protocols and implement responsible marketing practices to ensure a safe gaming environment. From creating an account to troubleshooting common login problems, we will cover every aspect in detail. Ensuring a smooth and secure login experience is crucial for your online gaming journey. Even though it’s created using a mobile-first design (more on this later!), old-school players can still benefit from the lightweight desktop interface.
- The player confirmed that they had received several payments and had £30,000 left to withdraw, but the casino’s monthly limit had been reached.
- The player from the United Kingdom had experienced difficulties withdrawing funds from Jokabet due to a lost credit card linked to his casino account.
- This is a one-time requirement that helps us maintain a secure gaming environment and comply with UK regulations.
- If you’re ready to take your gaming to the next level and seek the thrill of online gambling, Jokabet is the destination you’ve been waiting for.
- From looking at the latest information on the official site, we found that there was no separate welcome bonus for sports bettors.
- However, we had clarified that we only intervened when a casino withheld winnings due to a player being from a restricted country.
- By keeping these tips in mind, you can effectively take advantage of Jokabet’s bonuses and promotions, maximizing your potential rewards.
- The player’s last interaction with the casino was unsatisfactory, with the casino ridiculing his mental health condition.
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As a result, we were unable to proceed with the investigation and had to reject the complaint. The player from the United Kingdom had complained about a minimum withdrawal limit which had forced him to deposit additional funds. After the deposit, the casino had demanded that these funds be gambled before withdrawal was possible. When the player had refused to gamble, the casino closed the player’s account and kept the deposit. The player had been unsure about the verification status of his account and had submitted the required documents for verification.
You are unable to access jokabetbets.com
Despite having been a fully verified member for six months and having deposited over £800, he was unable to access his account or verify his current balance. The casino had been unresponsive and had not provided any updates or information about their license. The player’s last interaction with the casino was unsatisfactory, with the casino ridiculing his mental health condition.
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The player from the United Kingdom had made a £70 deposit and received a £35 bonus, needing to wager it 35 times. After wagering, the player’s balance had dropped significantly, with no prior indication that the maximum win from the bonus was capped at 10 times the bonus amount. Despite attempts to clarify this with the casino, the player felt misled and believed the rules had been changed retroactively.
Player spent money at a casino with a fake license.
The player from the United Kingdom won a jackpot of £17,500 a few weeks ago but was unable to withdraw the winnings despite completing the verification process. We attempted to gather more information from the player to investigate the issue. The player from the United Kingdom had made multiple deposits and placed a bet but was unable to access the casino due to messages indicating that his country was not allowed. The issue remained unresolved as the player did not reply to the Complaints Team’s inquiries, which led to the rejection of the complaint.
User reviews of Jokabet Casino
The issue was eventually resolved with the money returned to the player’s account. The player from the United Kingdom had his account closed after the casino had accused him of having multiple accounts, which he had denied. We had attempted to reach out to him for further clarification and had extended the timer for his response. However, due to his lack of response, we were unable to investigate the matter further. A UK player had deposited and played £1,200 at the casino, but later discovered they had breached their Ts&Cs by allowing UK players to deposit and play with real cash. The player had contacted the casino for a full refund but had received repeated responses from the casino stating their issue was under review.
However, due to the player’s lack of response, the Complaints Team had been forced to reject the case, leaving the issue unresolved. The player from the UK had encountered account suspension after he requested a withdrawal of £450 via bank transfer. Before this, he had made successful deposits and one withdrawal using cryptocurrency. Despite entering the correct login credentials, his account had remained locked.
- Despite reaching out to Jokabet, the casino had been unhelpful, leaving her uncertain about the status of her funds for the past three days.
- Bettors’ information remains safe with Jokabet, and it prohibits its release to third-party persons.
- Initially, the casino had confirmed they did, but later retracted their statement.
- As a result, without the necessary information to proceed, we had to reject the complaint.
- As a result, we couldn’t investigate further and had to reject the complaint.
- The player had still not received his winnings despite providing all the necessary information.
- Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Jokabet Casino.
The casino also accepted GBP deposits and allowed UK residents to register and play, contrary to their stated rules. The player reported completing email verification but not further ID verification. He raised concerns about the casino’s RTP and its ongoing non-compliance with licensing terms.
Our experts recommend that players access Jokabet through the mobile site, as the available application is unstable due to compromised servers. The mobile casino sites are accessible via browsers like Google Chrome, Opera Mini, and Safari. Provision of pre-game and live odds on sporting/esports events happens daily on Jokabet. Explore bet markets such as double chance, handicap, home/away to win, and player to score on Jokabet Bookmaker.
The complaint was marked as resolved after the player confirmed they were content with the situation. The player from the United Kingdom had made a withdrawal on 19th March, which had been cancelled. After verification, the payment had been technically accepted but had not been received.
Player complaints about Jokabet Casino
The casino had claimed the withdrawal was successful on their end, but the player had not received the funds. The casino had asked for a bank statement, and the player had provided it. The casino then claimed that the account number the player had provided did not match the one they had on record. The player had refuted this, claiming she only had one account and had provided proof of her previous successful withdrawals. The casino had insisted that the withdrawal was made to a different account, which the player had denied. After several email exchanges and investigations, the casino had decided to refund the player’s winnings.
Player’s withdrawal has been delayed.
Although partial refunds had been received, £3,473.46 remained outstanding, and the casino had stopped responding. The issue was resolved after the player confirmed receiving the pending refund. The player from the United Kingdom had requested a withdrawal less than two weeks before submitting this joka bet complaint. The Complaints Team had contacted the casino regarding the issue, and it was found that the player’s withdrawal had been rejected due to an incorrectly entered sort code. However, the player successfully received the payment within 5 business days after reinitiating the withdrawal.
We contacted the casino, which stated that the player had not completed the verification process. Later, the casino confiscated the winnings, citing a violation of the maximum bet rule during bonus play. Upon review, it was confirmed that the player had placed several bets exceeding the allowed amount, leading to the rejection of the complaint. The player from the United Kingdom had a refund of £485 agreed upon since July 9th but faced issues due to identification verification. Although the casino required ID for the refund, they refused to accept the CitizenCard. The issue was resolved after the player provided the necessary documentation, and the casino acknowledged a misunderstanding regarding the refund amount.
Jokabet prides itself on its gaming products, including originals like AviatriX, Plinko1000, and Coinflip. Enjoy several categories of games on Jokabet, including new games, bonus buys, drops & wins, instant wins, jackpots, and table games, among others. The player from the United Kingdom deposited via bank transfer but the funds were not reflected in his casino account. A player from the United Kingdom successfully opened an account and deposited £300 only to learn that the casino doesn’t accept players from his location.
As a result, we couldn’t investigate further and had to reject the complaint. The player from the United Kingdom had experienced difficulties withdrawing funds from Jokabet due to a lost credit card linked to his casino account. The player was asked to undergo additional verification, which he had denied, leading him to request an account closure and refund of his remaining balance of £1,700. After the player’s complaint, the casino confirmed that they had processed the refund. The player had confirmed receiving the refund, appreciating the help from the complaints team.
Security is the bedrock of trust in the realm of online gambling, and at Jokabet, it is a non-negotiable priority. The platform employs robust security measures to ensure the safety and confidentiality of user data and transactions. This not only protects players’ personal and financial details but also provides peace of mind, allowing them to fully immerse themselves in the gaming experience. Nestled within the digital corridors of Jokabet lies an extraordinary array of casino games, each designed to whisk you away to a land of excitement and riches. The game selection is a true spectacle, boasting an impressive variety of slots, table games, and live dealer experiences. Powered by renowned software providers, these games deliver not only in quantity but also in quality, promising an exhilarating adventure with every spin and deal.
The platform’s seamless login flow ensures that users don’t waste time navigating complicated steps—everything is focused on providing a fluid and straightforward experience. The player from the United Kingdom experienced a delayed withdrawal of £1800 from Jokabet Casino. She had verified her account and won the money without using any bonuses. The player had provided all requested documents, including bank statements, but the casino had initiated multiple investigations without resolving the issue. The player’s bank had refunded her deposits due to suspicions of fraud by the casino. As a result, we had concluded that the casino was unlikely to process the withdrawal and might close the player’s account.
